by COBS Tech Support » Thu Jul 19, 2007 4:51 pm
You can delete any spooler file that has become corrupted (or all of them). Spooler files typically have the format:
S0000001.SPL
S0000001.CDX
It's important that you delete both files. Spoolers can have other names such as JOHN.SPL/JOHN.CDX. But they always have the extension .SPL and an accompanying file ending in .CDX.
When Visual Builder is restarted, and the spooler file is not found, the application will create a new spooler file automatically.
If one computer on your network can fax/email but the other can't this could be because either the email has not been configured on that PC or the email/faxing has been turned off.
To configure Email start Installation Workshop (found on Special menu of CAPITAL), and select Install|Email Services.
Make sure you have the same settings here on the computer that is not working as the one that is working. Also press the 'TEST' button to make sure that your basic emailing is working, and is not being blocked by some security system installed on your PC.
The second thing to check is Install|Electronic Document Exchange.
Under Queue Control, assuming you have broadband, make sure that 'Send Immediately' is selected. If this setting is set to 'Never' then emails and/or faxes will just queue up and will never be sent out.